Support
Write to support@nextlayer.works and tell us what you need. It helps to say your business’s name and what you were doing when something went wrong.
Quick answers
I forgot my password.I forgot my password.
On the sign-in page, choose Forgot your password? and type your email. We email you a link to set a new one.
I lost the phone I use for sign-in codes.I lost the phone I use for sign-in codes.
Where Works asks for the code, type one of your backup codes instead. Each one works once. If you have none left, write to us from the email address on your account.
Where do I download my records?Where do I download my records?
Owners: open Settings and choose “Download all business data”. You get your business’s records as spreadsheet files. Anyone with an account: open Your account and choose “Download my data”.
How do I delete my account?How do I delete my account?
Sign in, open Your account and choose “Delete my account”. Our privacy policy says what is erased and what stays with a business. If you can’t sign in, write to us from the email address on your account.
I’m a customer of a business that uses Works.I’m a customer of a business that uses Works.
The invoice or message you got came from that business. For a question about a bill or a visit, reply to the email or call the business. To see, correct or delete your details, ask the business too. We help the business with that.